Closing the Performance Gap in Product Development
Sector: Sustainable Energy Generation
Audit Scope: Product Development Process
Challenge: A sustainable energy generation company conducted a standard audit of its product development process, ensuring compliance with ISO9001, ISO14001, and ISO45001. While document and record checks confirmed alignment with business objectives and standards, an assessment of employee behaviour revealed significant risks to achieving the same level of performance and compliance.
Stats & ROI Impact: In a single project, £50,000 worth of materials and an additional £50,000 in other resources were wasted. With the audit costing just £1,500, the ROI from closing this performance gap is substantial.
Performance Highlights
Behavioural Audit
Saved Annually
Reason for Engaging DeepFathom: The company sought to address inefficiencies that were not captured in traditional audits. By assessing employee behaviour, they uncovered operational risks that threatened compliance and performance, impacting both resource usage and overall effectiveness.
Approach: The audit identified key behavioural risks in the product development process that contributed to resource waste. By addressing these gaps, the company was able to focus on improving processes, training, and aligning staff behaviour with compliance standards.
Impact:
Resource Efficiency: Waste reduction of £100,000 from just one project.
Improved Compliance & Performance: Addressing behavioural risks improved the overall alignment with ISO standards and business objectives.
By prioritising employee perspectives through DeepFathom’s platform, this telecom company reduced costs, enhanced engagement, and created a culture of trust and proactive improvement.
