Boosting Employee Retention and Engagement through Behavioural Auditing
Sector: Telecom
Audit Scope: Entire Organisation
Challenge: A telecom company with 86 employees needed to align its business processes with ISO 9001:2015 standards in a way that encouraged honest employee feedback. Traditional audits, with in-person auditors, often limited open communication, preventing management from fully understanding employee experiences and identifying key improvements.
Stats & ROI Impact: Increasing employee retention from 90% to 95% had a significant financial impact. With an average turnover cost of £63,000 per employee, the reduction from nine leavers annually to just four saved the company £315,000 in recruitment and training expenses alone.
Performance Highlights
Employee Retention
Saved Annually
Reason for Engaging DeepFathom: The company engaged DeepFathom for a behavioural auditing approach that allowed employees to share experiences confidentially, without the presence of an auditor. This format encouraged open, honest feedback, providing a clearer picture of operational strengths and areas for improvement.
Approach: DeepFathom’s platform gave employees a safe space to voice concerns and offer insights. Management reviewed this data, addressing issues promptly and sharing improvements with the team, helping employees feel heard and valued.
Impact:
Operational Improvements: Employee feedback drove meaningful process changes, helping to better align company goals with day-to-day operations.
Increased Engagement & Retention: Employee morale improved, with retention climbing from 90% to 95%.
By prioritising employee perspectives through DeepFathom’s platform, this telecom company reduced costs, enhanced engagement, and created a culture of trust and proactive improvement.
